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Teaching (remotely) to communicate (remotely) with relatives of patients during lockdown due to the COVID-19 pandemic

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dc.contributor.author Ayora, Ara
dc.contributor.author Nogueras, Carme
dc.contributor.author Jiménez-Panés, Sonia
dc.contributor.author Cortiñas Rovira, Sergi
dc.date.accessioned 2023-07-10T06:55:11Z
dc.date.available 2023-07-10T06:55:11Z
dc.date.issued 2023
dc.identifier.citation Ayora A, Nogueras C, Jiménez-Panés S, Cortiñas-Rovira S. Teaching (remotely) to communicate (remotely) with relatives of patients during lockdown due to the COVID-19 pandemic. PEC Innov. 2023;2:100151. DOI: 10.1016/j.pecinn.2023.100151
dc.identifier.issn 2772-6282
dc.identifier.uri http://hdl.handle.net/10230/57512
dc.description.abstract Aim: In 2020, due to the pandemic, the lack of specific knowledge on breaking bad news over the phone became apparent. This study aims at assessing the differences, or lack thereof, in satisfaction reported by participants in the different formats of a course in telephone communication for breaking bad news to families of patients, developed based on the previous experience of a team dedicated to this task during the peak of the pandemic. Methods: Four courses were delivered, two in a fully streamed format and two in a blended format, part pre-recorded, part streamed. There were 41 attendants, mostly doctors, but also nurses, social workers, occupational therapists, and administrative staff who deal with families. Subsequently, a survey was conducted to assess the degree of satisfaction of the participants. Results: Both formats scored very positively, with small advantages for the fully streamed format, mainly due to the difference in interaction activities. Conclusions: The main conclusion is the need for these courses, which are demanded by the professionals themselves, without forgetting the benefit obtained from interprofessional education that enriches interaction and learning. Innovation: The inclusion of administrative staff allows for a global vision of care for family members, which improves it.
dc.format.mimetype application/pdf
dc.language.iso eng
dc.publisher Elsevier
dc.relation.ispartof PEC Innovation. 2023;2:100151.
dc.rights © 2023 The Authors. Published by Elsevier B.V. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4. 0/).
dc.rights.uri http://creativecommons.org/licenses/by-nc-nd/4.0/
dc.title Teaching (remotely) to communicate (remotely) with relatives of patients during lockdown due to the COVID-19 pandemic
dc.type info:eu-repo/semantics/article
dc.identifier.doi http://dx.doi.org/10.1016/j.pecinn.2023.100151
dc.subject.keyword Medical Education
dc.subject.keyword Communication
dc.subject.keyword Interprofessional education
dc.subject.keyword Professional patient relations
dc.subject.keyword Bad news
dc.subject.keyword COVID-19
dc.rights.accessRights info:eu-repo/semantics/openAccess
dc.type.version info:eu-repo/semantics/publishedVersion


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