Teaching (remotely) to communicate (remotely) with relatives of patients during lockdown due to the COVID-19 pandemic

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• dc.contributor.author Ayora, Ara
• dc.contributor.author Nogueras, Carme
• dc.contributor.author Jiménez-Panés, Sonia
• dc.contributor.author Cortiñas Rovira, Sergi
• dc.date.accessioned 2023-07-10T06:55:11Z
• dc.date.available 2023-07-10T06:55:11Z
• dc.date.issued 2023
• dc.description.abstract Aim: In 2020, due to the pandemic, the lack of specific knowledge on breaking bad news over the phone became apparent. This study aims at assessing the differences, or lack thereof, in satisfaction reported by participants in the different formats of a course in telephone communication for breaking bad news to families of patients, developed based on the previous experience of a team dedicated to this task during the peak of the pandemic. Methods: Four courses were delivered, two in a fully streamed format and two in a blended format, part pre-recorded, part streamed. There were 41 attendants, mostly doctors, but also nurses, social workers, occupational therapists, and administrative staff who deal with families. Subsequently, a survey was conducted to assess the degree of satisfaction of the participants. Results: Both formats scored very positively, with small advantages for the fully streamed format, mainly due to the difference in interaction activities. Conclusions: The main conclusion is the need for these courses, which are demanded by the professionals themselves, without forgetting the benefit obtained from interprofessional education that enriches interaction and learning. Innovation: The inclusion of administrative staff allows for a global vision of care for family members, which improves it.
• dc.format.mimetype application/pdf
• dc.identifier.citation Ayora A, Nogueras C, Jiménez-Panés S, Cortiñas-Rovira S. Teaching (remotely) to communicate (remotely) with relatives of patients during lockdown due to the COVID-19 pandemic. PEC Innov. 2023;2:100151. DOI: 10.1016/j.pecinn.2023.100151
• dc.identifier.doi http://dx.doi.org/10.1016/j.pecinn.2023.100151
• dc.identifier.issn 2772-6282
• dc.identifier.uri http://hdl.handle.net/10230/57512
• dc.language.iso eng
• dc.publisher Elsevier
• dc.relation.ispartof PEC Innovation. 2023;2:100151.
• dc.rights © 2023 The Authors. Published by Elsevier B.V. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4. 0/).
• dc.rights.accessRights info:eu-repo/semantics/openAccess
• dc.rights.uri http://creativecommons.org/licenses/by-nc-nd/4.0/
• dc.subject.keyword Medical Education
• dc.subject.keyword Communication
• dc.subject.keyword Interprofessional education
• dc.subject.keyword Professional patient relations
• dc.subject.keyword Bad news
• dc.subject.keyword COVID-19
• dc.title Teaching (remotely) to communicate (remotely) with relatives of patients during lockdown due to the COVID-19 pandemic
• dc.type info:eu-repo/semantics/article
• dc.type.version info:eu-repo/semantics/publishedVersion