Surviving and thriving: how changes in teaching modalities influenced student satisfaction before, during and after COVID-19

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• dc.contributor.author Ortiz Beltrán, Ariel
• dc.contributor.author Hernández Leo, Davinia
• dc.contributor.author Amarasinghe, Ishari
• dc.date.accessioned 2024-07-02T09:41:55Z
• dc.date.available 2024-07-02T09:41:55Z
• dc.date.issued 2023
• dc.description.abstract This paper leverages analytics methods to investigate the impact of changes in teaching modalities shaped by the COVID-19 pandemic on undergraduate students’ satisfaction within a Spanish brick-and-mortar higher education institution. Unlike research that has focused on faculty- or programme-level data, this study offers a comprehensive institutional perspective by analysing large-scale data (N = 83,532) gathered from satisfaction surveys across all undergraduate courses in eight faculties from 2018 to 2021. The longitudinal analysis revealed significant changes (p < 0.05) in satisfaction indicators, particularly overall satisfaction and perceived workload. During the emergency remote teaching period, there was a significant decrease in satisfaction and high levels of variability across courses. However, a year after emergency remote teaching, with increased implementations of technology-supported online and mixed teaching modalities, satisfaction measures not only recovered but exceeded pre-COVID levels in the aforementioned indicators when the teaching modality was fully co-located. The variability of answers also reached historical lows, reflecting more uniform student experiences. These findings highlight the resilience of educators and the current higher education system and suggest a capacity to learn and improve from disruptive pedagogical changes. The study also provides insights into how data analytics can help monitor and inform the evolution of teaching practices.
• dc.description.sponsorship This work has been partially funded by AEI/10.13039/501100011033 (PID2020-112584RB-C33, RED2022-134284-T, CEX2021-001195-M). DHL also acknowledges the support by ICREA under the ICREA Academiaprogramme and the Department of Research and Universities of the Government of Catalonia (SGR00930). The work was done in collaboration with UPF services (Strategy, Data and Quality Service and the Data Protection Officer) through the Learning Lab initiative associated with the Vice-Rectorate forEducational Transformation, Culture and Communication.
• dc.format.mimetype application/pdf
• dc.identifier.citation Ortiz A, Hernandez-Leo D, Amarasinghe I. Surviving and thriving: how changes in teaching modalities influenced student satisfaction before, during and after COVID-19. Australasian Journal of Educational Technology. 2023 Dec 19;39(6):72-88. DOI: 10.14742/ajet.8958
• dc.identifier.doi http://dx.doi.org/10.14742/ajet.8958
• dc.identifier.issn 1449-3098
• dc.identifier.uri http://hdl.handle.net/10230/60654
• dc.language.iso eng
• dc.publisher Australasian Society for Computers in Learning in Tertiary Education
• dc.relation.ispartof Australasian Journal of Educational Technology. 2023 Dec 19;39(6):72-88
• dc.relation.projectID info:eu-repo/grantAgreement/ES/2PE/PID2020-112584RB-C33
• dc.relation.projectID info:eu-repo/grantAgreement/ES/3PE/RED2022-134284-T
• dc.rights Copyright (c) 2023 Ariel Ortiz Beltrán, Davinia Hernández-Leo, Ishari Amarasinghe. This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
• dc.rights.accessRights info:eu-repo/semantics/openAccess
• dc.rights.uri http://creativecommons.org/licenses/by-nc-nd/4.0/
• dc.subject.keyword Learning design
• dc.subject.keyword Academic analytics
• dc.subject.keyword Teaching modalities
• dc.subject.keyword Emergency remote teaching
• dc.subject.keyword Student satisfaction
• dc.subject.keyword Quantitative
• dc.subject.keyword Case study
• dc.title Surviving and thriving: how changes in teaching modalities influenced student satisfaction before, during and after COVID-19
• dc.type info:eu-repo/semantics/article
• dc.type.version info:eu-repo/semantics/publishedVersion