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The Response of governments and public health agencies to COVID-19 pandemics on social media: a multi-country analysis of Twitter discourse

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dc.contributor.author Li, Lan
dc.contributor.author Aldosery, Aisha
dc.contributor.author Vitiugin, Fedor
dc.contributor.author Nathan, Naomi
dc.contributor.author Novillo-Ortiz, David
dc.contributor.author Castillo, Carlos
dc.contributor.author Kostkova, Patty
dc.date.accessioned 2022-06-27T06:31:19Z
dc.date.available 2022-06-27T06:31:19Z
dc.date.issued 2021
dc.identifier.citation Li L, Aldosery A, Vitiugin F, Nathan N, Novillo-Ortiz D, Castillo C, Kostkova P. The Response of governments and public health agencies to COVID-19 pandemics on social media: a multi-country analysis of Twitter discourse. Front Public Health. 2021;9:716333. DOI: 10.3389/fpubh.2021.716333
dc.identifier.issn 2296-2565
dc.identifier.uri http://hdl.handle.net/10230/53591
dc.description.abstract During the COVID-19 pandemic, information is being rapidly shared by public health experts and researchers through social media platforms. Whilst government policies were disseminated and discussed, fake news and misinformation simultaneously created a corresponding wave of “infodemics.” This study analyzed the discourse on Twitter in several languages, investigating the reactions to government and public health agency social media accounts that share policy decisions and official messages. The study collected messages from 21 official Twitter accounts of governments and public health authorities in the UK, US, Mexico, Canada, Brazil, Spain, and Nigeria, from 15 March to 29 May 2020. Over 2 million tweets in various languages were analyzed using a mixedmethods approach to understand the messages both quantitatively and qualitatively. Using automatic, text-based clustering, five topics were identified for each account and then categorized into 10 emerging themes. Identified themes include political, socio-economic, and population-protection issues, encompassing global, national, and individual levels. A comparison was performed amongst the seven countries analyzed and the United Kingdom (Scotland, Northern Ireland, and England) to find similarities and differences between countries and government agencies. Despite the difference in language, country of origin, epidemiological contexts within the countries, significant similarities emerged. Our results suggest that other than general announcement and reportage messages, the most-discussed topic is evidence-based leadership and policymaking, followed by how to manage socio-economic consequences.
dc.format.mimetype application/pdf
dc.language.iso eng
dc.publisher Frontiers
dc.relation.ispartof Frontiers in Public Health. 2021;9:716333.
dc.rights © 2021 Li, Aldosery, Vitiugin, Nathan, Novillo-Ortiz, Castillo and Kostkova. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
dc.rights.uri https://creativecommons.org/licenses/by/4.0/
dc.title The Response of governments and public health agencies to COVID-19 pandemics on social media: a multi-country analysis of Twitter discourse
dc.type info:eu-repo/semantics/article
dc.identifier.doi http://doi.org/10.3389/fpubh.2021.716333
dc.subject.keyword social media
dc.subject.keyword Twitter
dc.subject.keyword COVID-19
dc.subject.keyword topic modeling
dc.subject.keyword government
dc.subject.keyword public health agencies
dc.subject.keyword public health emergencies
dc.relation.projectID info:eu-repo/grantAgreement/EC/H2020/871042
dc.rights.accessRights info:eu-repo/semantics/openAccess
dc.type.version info:eu-repo/semantics/publishedVersion


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