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The impact of feedback type regarding behavior on shaping spending credit-card behavior

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dc.contributor.author Hernández Escuer, Marta
dc.contributor.author Borrull Regal, Gerard
dc.contributor.author Farreras Casado, Jordi
dc.contributor.author Rivas Castellá, Minerva
dc.date.accessioned 2014-09-17T08:04:33Z
dc.date.available 2014-09-17T08:04:33Z
dc.date.issued 2014
dc.identifier.uri http://hdl.handle.net/10230/22678
dc.description Treball de Fi de Grau en Economia. Curs 2013-2014
dc.description Tutor: Gert Cornelisen
dc.description.abstract Payment methods have been proven to affect spending behavior. More precisely, when/nindividuals use credit cards tend to overspend and to underestimate their past expenses. However, there is little research about the role that the additional services provided by financial institution have in shaping consumption patterns. This paper analyze how one of these services –the text message that banks send to their clients each time they make a payment using a credit card– affects spending control. A review of the previous literature is considered, and an experiment is hold to show support for the proposed theoretical framework. Our findings suggest that the information stated in these SMS are a source of variance in the overall expenses.
dc.format.mimetype application/pdf
dc.language.iso eng
dc.rights Attribution-NonCommercial-NoDerivs 3.0 Spain
dc.rights.uri http://creativecommons.org/licenses/by-nc-nd/3.0/es/
dc.subject.other Treball de fi de grau – Curs 2013-2014
dc.subject.other Targetes de crèdit
dc.subject.other Consumidors – Conducta
dc.subject.other Moneda electrònica
dc.subject.other Servei de missatges curts
dc.subject.other Banca electrònica
dc.subject.other Risc
dc.subject.other Deute
dc.title The impact of feedback type regarding behavior on shaping spending credit-card behavior
dc.type info:eu-repo/semantics/bachelorThesis
dc.rights.accessRights info:eu-repo/semantics/openAccess

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