Improving social presence in collaborative learning platforms: the case of PyramidApp

Abstract

This research examines the role of social presence in Computer- Supported Collaborative Learning (CSCL) scripts and its facilitation through digital tools, specifically evaluating a tool implementing the Pyramid Collaborative Learning Flow Pattern (CLFP) from the perspective of the social presence theoretical framing aiming to suggest potential improvements. The study reveals that while the digital CSCL environment provides some level of social presence, it also has limitations that can be improved to support better emotional engagement and group cohesion. Enhancements proposed based on co-design interviews include upgrading the user interface with more visual cues, improving chat functionalities with emojis, direct replies and AI (Artificial Intelligence) integration, redesigning the answer improvement process for more intuitive collaboration, and refining the social awareness feature for clearer feedback. These improvements aim to address the current digital tool’s shortcomings and support a richer collaborative learning experience.