The UNIVAC project: implementing the user journey approach in accessibility research at university

Arias Badia, Blanca; Hermosa-Ramírez, Irene; Ogea, Mar; Oliver, Mireia; Segura, Daniel; Tamayo, Ana; Torner Castells, Sergi

doi:http://dx.doi.org/10.4995/HEAd23.2023.16333

The UNIVAC project: implementing the user journey approach in accessibility research at university

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Citation

Arias-Badia B, Hermosa-Ramírez I, Ogea M, Oliver M, Segura D, Tamayo A, Torner S. The UNIVAC project: implementing the user journey approach in accessibility research at university. In: Domenech J, Menéndez Álvarez-Hevia D, Martínez-Varea A, Llácer-Iglesias MR, Brunetto D, editors. Proceedings of the 9th International Conference on Higher Education Advances (HEAd’23); 2023 Jun 19-22; Valencia, Spain. València: Editorial Universitat Politècnica de València; 2023. P. 1459-65. DOI: 10.4995/HEAd23

Abstract

Work for inclusive, quality education and the reduction of inequalities is among the prioritised lines of action promoted by the Sustainable Development Goals of the United Nations (2015). In the context of higher education, persons with sensory disabilities who study and work at universities face daily accessibility challenges when interacting with their pervasive digital environments. The ongoing UNIVAC research project aims to qualitatively analyse the measures taken by Spanish universities to overcome such challenges, as well as to explore areas of improvement in accessibility at university. This paper presents the project’s aim and scope, and proposes the adoption of the cross-disciplinary user journey approach as a form of methodological innovation in accessibility research in higher education.