Project integrate: developing a framework to guide design, implementation and evaluation of people-centred integrated care processes

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• dc.contributor.author Cash-Gibson, Lucinda, 1984-
• dc.contributor.author Tigova, Olena
• dc.contributor.author Alonso, Albert
• dc.contributor.author Binkley, George
• dc.contributor.author Rosenmöller, Magda
• dc.date.accessioned 2023-01-31T07:05:25Z
• dc.date.available 2023-01-31T07:05:25Z
• dc.date.issued 2019
• dc.description.abstract People-centred integrated care is an acknowledged approach to improve the quality and effectiveness of health systems in delivering care around people's needs and preferences. Nevertheless, more guidance on how to effectively design, implement and evaluate the care process of people-centred integrated care services is needed. Under Project INTEGRATE, a framework was developed to guide managers in the assessment, transformation and delivery of these health service innovations. The framework is a product of the synthesis of operations, service and project management literature, relevant health care literature, and the analysis of four good practice integrated care case studies analysed under Project INTEGRATE. A first iteration of the framework was developed and then applied to one of the integrated care case studies to test its validity and utility. The tool combines a number of important considerations and criteria that have not been previously included in integrated care assessment frameworks, allowing for a pragmatic and comprehensive analysis of the care process. This framework can be used as a stand-alone or combined tool to guide managers to plan and evaluate the care process design of people-centred integrated care services; future work should apply this tool to other settings.
• dc.description.sponsorship At the time of developing the original framework as a Project INTEGRATE deliverable and the first draft of this manuscript LCG and OT were based at IESE Business School’s Center for Research in Health care Innovation Management, Barcelona, Spain. The authors would like to acknowledge Jaume Ribera, Professor of Operations Management and Co-Director of the Center for Research in Health care Innovation Management at IESE Business School, Spain for his expert advice on operations, service and project management literature to review. As well as Nadine Kubesch for her work on the review of the four case studies as part of the Hospital Clínic/FCRB project team. The authors would also like to acknowledgement all Project INTEGRATE partners for their collaborative efforts throughout the project: Charite- Universitatsmedizin Berlin (Charite); Fundacio Clinic per a la Recerca Biomedica (Hospital Clínic); Stichtig Katholieke Universiteit Brabant Van Tilburg; Karolinska Institutet; Vrije Universiteit Brussel, Stiftelsen SINTEF, University of Tartu/Tartu Ulikool, Universita Della Svizzera Italiana and International Foundation for Integrated Care (IFIC). This original work is supported by the European Commission – 7th Framework Programme, Project INTEGRATE: “Benchmarking Integrated Care for better Management of Chronic and Age-related Conditions in Europe”. Grant Agreement No 305821.
• dc.format.mimetype application/pdf
• dc.identifier.citation Cash-Gibson L, Tigova O, Alonso A, Binkley G, Rosenmöller M. Project integrate: developing a framework to guide design, implementation and evaluation of people-centred integrated care processes. International Journal of Integrated Care. 2019 Feb 01;19(1):3. DOI: 10.5334/ijic.4178
• dc.identifier.doi http://dx.doi.org/10.5334/ijic.4178
• dc.identifier.issn 1568-4156
• dc.identifier.uri http://hdl.handle.net/10230/55483
• dc.language.iso eng
• dc.publisher Ubiquity Press
• dc.relation.ispartof International Journal of Integrated Care. 2019 Feb 01;19(1):3
• dc.relation.projectID info:eu-repo/grantAgreement/EC/FP7/305821
• dc.rights © 2019 The Author(s). This is an open-access article distributed under the terms of the Creative Commons Attribution 4.0 International License (CC-BY 4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. See http://creativecommons.org/licenses/by/4.0/
• dc.rights.accessRights info:eu-repo/semantics/openAccess
• dc.rights.uri http://creativecommons.org/licenses/by/4.0/
• dc.subject.keyword Delivery of health care
• dc.subject.keyword Framework
• dc.subject.keyword Integrated care
• dc.subject.keyword Management
• dc.subject.keyword People centeredness
• dc.title Project integrate: developing a framework to guide design, implementation and evaluation of people-centred integrated care processes
• dc.type info:eu-repo/semantics/article
• dc.type.version info:eu-repo/semantics/publishedVersion