There is little scientific literature published about issues in communication between
healthcare professionals in our environment. There is background on the communication
between professionals and patients, but in few cases, there are studies of the impact about
the exchange of information between health professionals. The purpose of this study is to
investigate, analyze and interpret the results of the current communication between
professionals from six different Gynecology and Obstetrics ...
There is little scientific literature published about issues in communication between
healthcare professionals in our environment. There is background on the communication
between professionals and patients, but in few cases, there are studies of the impact about
the exchange of information between health professionals. The purpose of this study is to
investigate, analyze and interpret the results of the current communication between
professionals from six different Gynecology and Obstetrics units, to design a protocol
that standardizes the handoff session. Specifically, this research proposes to create a guide
to improve the transmission of information during the handoff session to help dealing
with complex cases and the planning of the working day.
The guide generation has followed the lean management methodology which puts its
emphasis on standardization and tries to create value. According to the results found,
about 83% of medical professionals consider that the relevant information on the care of
patients is adequately transmitted to the responsible doctor and to all the doctors involved.
So, Hospitals can be considered organisms where the culture of searching for the
improvement of internal communication is very low.
To promote better communication within the health sector, different tools have been
designed to encourage the gathering of essential information from patients as well as to
help with care planning. Thus, this research introduces the concept of standardization of
communication between healthcare professionals but nothing can be done without the
support of the executives as it is the main gear of maintaining the applied adjustments.
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