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Tourist information sources at different stages of the travel experience

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dc.contributor.author Fernández Cavia, Josep, 1963-
dc.contributor.author Vinyals-Mirabent, Sara
dc.contributor.author Fernández-Planells, Ariadna
dc.contributor.author Weber, Wiebke
dc.contributor.author Pedraza, Rafael
dc.date.accessioned 2020-05-13T08:38:27Z
dc.date.available 2020-05-13T08:38:27Z
dc.date.issued 2020
dc.identifier.citation Fernández-Cavia J, Vinyals-Mirabent S, Fernández-Planells A, Weber W, Pedraza-Jiménez R. Tourist information sources at different stages of the travel experience. El profesional de la información. 2020;29(2):e290219. DOI: 10.3145/epi.2020.mar.19
dc.identifier.issn 1386-6710
dc.identifier.uri http://hdl.handle.net/10230/44517
dc.description.abstract Tourist destination managers must design effective communication strategies as part of their promotional tasks. In order to do so, destinations need to know what sources of information tourists actually use during the stages of a trip. Previous studies have partially addressed this issue but only used a limited list of sources analysed or only focused on three stages (pre-, during and post-). Our study considers a fourth stage –destination choice–, and also 27 sources of information were included in the questionnaires sent to our sample of analysis composed of 1,621 tourists from the four main countries visiting Spain: France, Germany, Italy and the United Kingdom. The results confirm the prevalence of Internet search engines for destination choice and trip preparation phases, but also point out to the importance of recommendations from friends and family in the destination choice stage, of maps and plans during the trip, and of Facebook in the post-trip stage. It is also shown that, among the official channels of the destinations, only the website stands out as one of the most consulted sources.
dc.description.sponsorship This research is part of the iTourist project, financed by the Spanish Ministry of the Economy and Competitiveness (CSO2014-59896-P)
dc.format.mimetype application/pdf
dc.language.iso eng
dc.publisher EPI (El Profesional de la Información)
dc.relation.ispartof El profesional de la información. 2020;29(2):e290219
dc.rights © EPI - El Profesional de la información https://doi.org/10.3145/epi.2020.mar.19
dc.title Tourist information sources at different stages of the travel experience
dc.title.alternative Fuentes de información para los turistas en las distintas etapas del viaje
dc.type info:eu-repo/semantics/article
dc.identifier.doi http://dx.doi.org/10.3145/epi.2020.mar.19
dc.subject.keyword Tourism
dc.subject.keyword Tourist destinations
dc.subject.keyword Tourists
dc.subject.keyword Habits
dc.subject.keyword Destination marketing organizations
dc.subject.keyword Webs
dc.subject.keyword Social networks
dc.subject.keyword Social media
dc.subject.keyword Search engines
dc.subject.keyword Information sources
dc.subject.keyword Information search
dc.subject.keyword Information seeking
dc.subject.keyword Maps
dc.subject.keyword Facebook
dc.relation.projectID info:eu-repo/grantAgreement/ES/1PE/CSO2014-59896-P
dc.rights.accessRights info:eu-repo/semantics/openAccess
dc.type.version info:eu-repo/semantics/publishedVersion


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