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Effect of using different labels for the scales in a web survey

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dc.contributor.author Revilla, Melanie Audrey
dc.date.accessioned 2017-03-30T10:54:48Z
dc.date.available 2017-03-30T10:54:48Z
dc.date.issued 2013
dc.identifier.uri http://hdl.handle.net/10230/28340
dc.description.abstract Surveys mainly use questions in which it is allowed to answer only through a closed series of alternatives. The choice of the labels for these closed alternatives is an important decision. Depending on this choice, different results can be found. This paper focuses on the impact of using low versus high frequencies or durations’ scales. The novelty is that it studies panelists of an online panel oriented toward marketing surveys. Also, it uses data from countries little studied before: Spain, Mexico and Colombia. Using a split-ballot experimental design, it shows that significant differences in answers are obtained depending on the scale used. In order to determine which scale give results closer to the reality, the correlation with an external variable is used: the higher this correlation is, the better the scale is. In practice, this information can and should be used to select the better scale for a survey.
dc.format.mimetype application/pdf
dc.language.iso eng
dc.relation.ispartofseries RECSM Working Paper Series;30
dc.rights This is an Open Access article distributed under the terms of the Creative Commons Attribution License Creative Commons Attribution 4.0 International, which permits unrestricted use, distribution and reproduction in any medium provided that the original work is properlyattributed.
dc.rights.uri http://creativecommons.org/licenses/by/4.0/
dc.title Effect of using different labels for the scales in a web survey
dc.type info:eu-repo/semantics/workingPaper
dc.rights.accessRights info:eu-repo/semantics/openAccess


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