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Control of the costs of quality management: A review or current practice in Spain

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dc.contributor.author Amat Salas, Oriol
dc.contributor.author Blake, John
dc.contributor.other Universitat Pompeu Fabra. Departament d'Economia i Empresa
dc.date.accessioned 2017-07-26T10:50:57Z
dc.date.available 2017-07-26T10:50:57Z
dc.date.issued 1993-11-01
dc.identifier https://econ-papers.upf.edu/ca/paper.php?id=49
dc.identifier.citation Forum, 47, (1994), pp. 19-34
dc.identifier.uri http://hdl.handle.net/10230/20831
dc.description.abstract This paper reports on a survey of 1426 managers of Spanish businesses on their experiences of total quality management . It reports in detail on the breakdown of implementation of such schemes by industrial sector and by region; the paper also reports on the extent to which quality circles and employee suggestion schemes are used. The survey also explored financial controls used for quality costs . An analysis of business costs shows a wide variation in quality costs by industrial sector. The paper discusses the practical methods used by those who do quantify intangible costs and identifies a range of rations computed by managers to assess control of quality costs .
dc.format.mimetype application/pdf
dc.language.iso eng
dc.relation.ispartofseries Economics and Business Working Papers Series; 49
dc.rights L'accés als continguts d'aquest document queda condicionat a l'acceptació de les condicions d'ús establertes per la següent llicència Creative Commons
dc.rights.uri http://creativecommons.org/licenses/by-nc-nd/3.0/es/
dc.title Control of the costs of quality management: A review or current practice in Spain
dc.type info:eu-repo/semantics/workingPaper
dc.date.modified 2017-07-23T02:00:56Z
dc.subject.keyword cost
dc.subject.keyword quality
dc.subject.keyword control
dc.subject.keyword intangibles
dc.subject.keyword spain
dc.subject.keyword Finance and Accounting
dc.rights.accessRights info:eu-repo/semantics/openAccess

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