Resolving identities: Successive crises in a trading room after 9/11

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Beunza Ibáñez, Daniel; Stark, David. Resolving identities: Successive crises in a trading room after 9/11. 2004
To cite or link this document: Beunza Ibáñez, Daniel Stark, David
dc.contributor.other Universitat Pompeu Fabra. Departament d'Economia i Empresa 2004-01-01
dc.description.abstract How do organizations cope with extreme uncertainty? The existing literature is divided on this issue: some argue that organizations deal best with uncertainty in the environment by reproducing it in the organization, whereas others contend that the orga nization should be protected from the environment. In this paper we study the case of a Wall Street investment bank that lost its entire office and trading technology in the terrorist attack of September 11 th. The traders survived, but were forced to relocate to a makeshift trading room in New Jersey. During the six months the traders spent outside New York City, they had to deal with fears and insecurities inside the company as well as outside it: anxiety about additional attacks, questions of professional identity, doubts about the future of the firm, and ambiguities about the future re-location of the trading room. The firm overcame these uncertainties by protecting the traders? identities and their ability to engage in sensemaking. The organization held together through a leadership style that managed ambiguities and created the conditions for new solutions to emerge.
dc.language.iso eng
dc.relation.ispartofseries Economics and Business Working Papers Series; 734
dc.rights L'accés als continguts d'aquest document queda condicionat a l'acceptació de les condicions d'ús establertes per la següent llicència Creative Commons
dc.title Resolving identities: Successive crises in a trading room after 9/11
dc.type info:eu-repo/semantics/workingPaper 2016-06-04T02:50:44Z
dc.subject.keyword Management and Organization Studies
dc.subject.keyword organizational responsiveness
dc.subject.keyword uncertainty
dc.subject.keyword september 11th
dc.rights.accessRights info:eu-repo/semantics/openAccess

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