Performance indicators in academic radiology departments in the United States

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Ondategui Parra, Silvia. Performance indicators in academic radiology departments in the United States. 2008
http://hdl.handle.net/10230/12067
dc.contributor.author Ondategui Parra, Silvia
dc.contributor.other Ortún Rubio, Vicente
dc.contributor.other Benavides, Fernando G. (Fernando García)
dc.contributor.other Universitat Pompeu Fabra. Departament de Ciències Experimentals i de la Salut
dc.date.accessioned 2013-07-12T01:50:41Z
dc.date.available 2013-07-12T01:50:41Z
dc.date.issued 2008-04-21
dc.identifier.uri http://hdl.handle.net/10230/12067
dc.description.abstract PURPOSE: To determine the management performance indicators most frequently utilized in academic radiology departments in the United States. MATERIALS AND METHODS: This investigation met the criteria for an exemption from institutional review board approval. A cross-sectional study in which a validated national survey was sent to members of the Society of Chairmen of Academic Radiology Departments (SCARD) was conducted. The survey was designed to examine the following six categories of 28 performance indicators: (a) general organization, (b) volume and productivity, (c) radiology reporting, (d) access to examinations, (e) customer satisfaction, and (f) finance. A total of 158 variables were included in the analysis. Summary statistics, the 2 test, rank correlation, multiple regression analysis, and analysis of variance were used.RESULTS: A response rate of 42% (55 of 132 SCARD members) was achieved. The mean number of performance indicators used by radiology departments was 16 ± 6.35 (standard deviation). The most frequently utilized performance indicators were as follows: (a) productivity, in terms of examination volume (78% [43 departments]) and examination volume per modality (78% [43 departments]); (b) reporting, in terms of report turnaround (82% [45 departments]) and transcription time (71% [39 departments]); (c) access, in terms of appointment access to magnetic resonance imaging (80% [44 departments]); (d) satisfaction, in terms of number of patient complaints (84% [46 departments]); and (e) finance, in terms of expenses (67% [37 departments]). Regression analysis revealed that the numbers of performance indicators in each category were statistically significant in predicting the total number of performance indicators used (P < .001 for all). Numbers of productivity and financial indicators were moderately correlated (r = 0.51). However, there were no statistically significant correlations between the numbers of performance indicators used and hospital location, hospital size, or department size (P > .4 for all).CONCLUSION: Assessing departmental performance with a wide range of management indicators is not yet an established and standardized practice in academic radiology departments in the United States. Among all indicators, productivity indicators are the most frequently used.
dc.format.mimetype 86 p.
dc.format.mimetype application/pdf
dc.language.iso eng
dc.publisher Universitat Pompeu Fabra
dc.rights ADVERTIMENT. L'accés als continguts d'aquesta tesi doctoral i la seva utilització ha de respectar els drets de la persona autora. Pot ser utilitzada per a consulta o estudi personal, així com en activitats o materials d'investigació i docència en els termes establerts a l'art. 32 del Text Refós de la Llei de Propietat Intel·lectual (RDL 1/1996). Per altres utilitzacions es requereix l'autorització prèvia i expressa de la persona autora. En qualsevol cas, en la utilització dels seus continguts caldrà indicar de forma clara el nom i cognoms de la persona autora i el títol de la tesi doctoral. No s'autoritza la seva reproducció o altres formes d'explotació efectuades amb finalitats de lucre ni la seva comunicació pública des d'un lloc aliè al servei TDX. Tampoc s'autoritza la presentació del seu contingut en una finestra o marc aliè a TDX (framing). Aquesta reserva de drets afecta tant als continguts de la tesi com als seus resums i índexs.
dc.rights info:eu-repo/semantics/openAccess
dc.title Performance indicators in academic radiology departments in the United States
dc.date.modified 2013-07-10T11:22:41Z
dc.subject.keyword Avaluació de resultats
dc.subject.keyword Serveis de radiologia
dc.subject.keyword Radiologia mèdica
dc.subject.keyword Estats Units d'Amèrica
dc.subject.keyword Hospitals
dc.subject.keyword Radiological services
dc.subject.keyword United States of America
dc.subject.keyword Medical Care
dc.subject.keyword Radiology
dc.subject.keyword Assessment
dc.subject.keyword 61

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http://hdl.handle.net/10803/22697

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